Terms & Conditions of Service
Please read these Terms & Conditions ("Terms", "T&C") carefully before using the OpenClaw hosting service ("Service") operated by SIGYN LTD ("Company", "we", "us", "our"). By accessing or using the Service, you ("Customer", "you", "your") agree to be bound by these Terms. If you do not agree, do not use the Service.
"Service" refers to the hosting and management of OpenClaw instances provided by the Company, including all associated infrastructure, software, support, and related services.
"Instance" refers to a single hosted deployment of OpenClaw provisioned for the Customer.
"Customer Data" refers to all data, files, configurations, databases, and content stored on or transmitted through the Customer's Instance.
"Prohibited Use" refers to any use of the Service described in Section 5 of these Terms.
"Infrastructure Provider" refers to the third-party data center and server provider(s) on whose infrastructure the Service operates.
By creating an account, placing an order, or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements under the laws of your jurisdiction. If you are using the Service on behalf of a legal entity, you further represent and warrant that you are duly authorized to act on behalf of and bind that entity to these Terms. We do not knowingly provide the Service to individuals who do not meet these requirements, and we reserve the right to terminate any account if we become aware that the account holder does not satisfy these eligibility criteria.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service interface. Your continued use of the Service after such notification constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Service immediately.
We provide managed hosting of OpenClaw instances. The scope of the Service is defined by the plan or package selected by the Customer at the time of purchase.
The Service is provided on an "as is" and "as available" basis. We make no guarantees regarding uptime, availability, performance, speed, or fitness for any particular purpose. While we make commercially reasonable efforts to maintain high availability, we do not offer any Service Level Agreement (SLA) unless explicitly stated in a separate written agreement.
We reserve the right to perform scheduled and unscheduled maintenance, updates, migrations, and modifications to the Service at any time. We will endeavor to provide advance notice for planned maintenance but are not obligated to do so. We may discontinue, alter, or limit any feature of the Service without prior notice.
You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We may suspend, restrict, or terminate your account and access to the Service if reasonably necessary to protect the Service, comply with applicable law, respond to abuse, address non-payment, mitigate a security risk, or in the event of a material breach of these Terms. In urgent cases — including but not limited to suspected Prohibited Use or imminent risk to our infrastructure or other customers — we may act immediately and without prior notice. In non-urgent cases, we will make reasonable efforts to notify you before taking action.
You may terminate your account at any time by contacting us through the designated channels. Termination does not entitle you to any refund of fees already paid. Upon termination, we may delete all Customer Data associated with your account without prior notice.
Upon termination of your account, whether initiated by you or by us, your right to access the Service ceases immediately. We have no obligation to retain, export, or provide access to any Customer Data following termination. It is your sole responsibility to export any data you wish to preserve prior to account termination.
You agree not to use the Service for any purpose that is unlawful, harmful, or otherwise prohibited by these Terms. The following is a non-exhaustive list of prohibited activities. Violation of any of these may result in immediate suspension or termination of your account without notice or refund.
The following activities are strictly prohibited to ensure the integrity, security, and performance of our infrastructure:
In addition to the above, any use of the Service that we reasonably determine to be unethical, harmful, abusive, or detrimental to our infrastructure, reputation, other customers, our Infrastructure Provider, or any third party, is prohibited. We reserve the right to take action, including suspension or termination without refund, based on this determination. In non-urgent cases, we will make reasonable efforts to notify you and provide an opportunity to remedy the situation before taking permanent action.
The Customer agrees to pay all fees associated with their selected plan in accordance with the pricing published at the time of purchase. All prices are subject to change, and we will provide reasonable notice before any price increase takes effect on your existing plan.
Payment is due in advance according to the billing cycle agreed upon at the time of purchase (monthly, quarterly, or annually). Failure to make timely payments may result in suspension or termination of the Service.
All payments are final and non-refundable. This applies regardless of whether the Service is terminated by you or by us, whether you have used the Service for the full billing period, or for any other reason. There are no exceptions to this policy unless required by mandatory applicable law.
All fees are exclusive of applicable taxes. You are responsible for paying all taxes, duties, and levies imposed by any governmental authority in connection with your use of the Service.
You retain ownership of all Customer Data. We do not claim any intellectual property rights over your data.
Subject to the limitations set out in Section 11 (Limitation of Liability) and except as otherwise required by mandatory applicable law, we do not accept responsibility or liability for Customer Data. This includes, without limitation, any loss, corruption, deletion, unauthorized access, breach, or unavailability of your data, whether caused by system failures, third-party actions, security incidents, hardware failures, software bugs, force majeure, or other causes outside our reasonable control. You acknowledge that the Service is a hosting platform and that the safety and integrity of your data ultimately depends on the precautions you take, including maintaining independent backups as described in Section 7.3.
You are solely responsible for maintaining regular and adequate backups of all Customer Data. Backups should be stored independently of the Service. We do not guarantee that any backup functionality provided is complete, accurate, or reliable. You should never rely on the Service as the sole storage location for critical data.
Upon termination of your account, we may immediately and irreversibly delete all Customer Data without prior notice. We have no obligation to provide access to, export, or retain any Customer Data beyond the termination date.
While we take commercially reasonable measures to protect the infrastructure, we cannot guarantee and do not warrant the security of Customer Data. You acknowledge that no system is entirely secure and that data transmitted over the internet or stored on shared infrastructure carries inherent risks. It is your responsibility to implement appropriate encryption, access controls, and security measures for your data.
Our infrastructure is located within the European Union. If you process personal data of third parties using the Service, you remain the sole data controller in the meaning of the General Data Protection Regulation (GDPR).
You are solely responsible for ensuring that your use of the Service complies with all applicable data protection laws, including but not limited to the GDPR. This includes obtaining necessary consents, providing required notices to data subjects, and implementing appropriate technical and organizational measures.
If required, we may enter into a Data Processing Agreement (DPA) with you as a separate document.
All intellectual property rights in the Service, including its software, design, branding, documentation, and systems (excluding Customer Data and the open-source OpenClaw software itself), are and remain the exclusive property of the Company. Nothing in these Terms grants you any rights to our intellectual property beyond the limited right to use the Service in accordance with these Terms.
You acknowledge that the Service operates on infrastructure provided by third parties, and that your use of the Service is therefore also subject to their applicable terms, policies, and acceptable use guidelines.
You agree to comply with all applicable laws and regulations in your jurisdiction, including but not limited to telecommunications laws, export control regulations, intellectual property laws, data protection laws, and competition laws. You indemnify us against any claims arising from your failure to comply with such laws.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE.
Our total aggregate liability to you for all claims arising out of or relating to the Service shall not exceed the total amount of fees actually paid by you to us during the three (3) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to legal fees) arising from:
We shall not be liable for any failure or delay in the performance of the Service caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of government, pandemic, epidemic, power failures, internet outages, telecommunications failures, fire, flood, or actions of our Infrastructure Provider.
These Terms shall be governed by and construed in accordance with the substantive laws of Sweden, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (SCC). The Rules for Expedited Arbitrations shall apply unless the SCC, taking into account the complexity of the case, the amount in dispute, and other relevant circumstances, determines that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the arbitral tribunal shall be composed of one or three arbitrators. The seat of arbitration shall be Stockholm, Sweden. The language of the proceedings shall be English.
If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms constitute the entire agreement between you and the Company regarding the use of the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
If you have any questions regarding these Terms, please contact us at:
SIGYN LTD
SOHO The Strand, Fawwara Building
Triq I-Imsida, Gzira, GZR1401